Terms & Conditions
Last updated: 19 September 2026
Welcome to UREKU.
These Terms & Conditions apply when you access the UREKU website, purchase products from us, create an account, submit an enquiry or otherwise use our services.
By using this website or placing an order, you agree to these Terms & Conditions.
About UREKU
UREKU provides continence-care and related personal-care products for customers, carers, pharmacies, healthcare providers and other organisations.
Throughout these Terms, “UREKU”, “we”, “us” and “our” refer to the operator of the UREKU website and business.
Website Use
You agree to use the UREKU website only for lawful purposes.
You must not misuse the website, interfere with its operation, attempt to gain unauthorised access to our systems or use the website in a way that could damage UREKU or other users.
We may restrict or suspend access to the website where reasonably necessary for security, maintenance, misuse or legal reasons.
Product Information
We aim to provide accurate product descriptions, specifications, sizing information, images and other information.
However, packaging, colours, product appearance and specifications may occasionally vary from images displayed on the website.
We may update or improve products from time to time.
Customers should review product sizing and suitability information carefully before purchasing.
Healthcare Information
Information provided on the UREKU website is intended for general educational and product-information purposes only.
It is not intended to replace individual medical advice, diagnosis or treatment.
If you have concerns about incontinence, skin integrity, urinary symptoms or another health condition, you should seek advice from an appropriate healthcare professional.
Orders
When you place an order, you are making an offer to purchase the selected products.
An order is not necessarily accepted until payment has been successfully processed and we confirm the order.
UREKU may cancel or decline an order where reasonably necessary, including where:
- A product is unavailable
- Pricing information contains a genuine error
- Payment cannot be authorised
- Fraud or misuse is suspected
- Delivery cannot reasonably be completed
- An order breaches these Terms
If we cancel an order after payment has been received, we will arrange an appropriate refund.
Prices
Prices displayed on the UREKU website are shown in Australian dollars (AUD) unless otherwise stated.
Where applicable, prices include GST unless stated otherwise.
Delivery charges and other applicable costs will be displayed during checkout before the order is submitted.
UREKU may change prices from time to time. Price changes will not normally affect an order that has already been accepted.
Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by Shopify or other third-party payment providers.
You agree to provide accurate payment information and confirm that you are authorised to use the payment method supplied.
Availability
Products are subject to availability.
If an item becomes unavailable after you place an order, we will contact you where necessary and may offer an alternative, back-order arrangement or refund.
Shipping & Delivery
Delivery is subject to our Shipping & Delivery Policy.
Delivery timeframes are estimates and may be affected by factors outside UREKU’s reasonable control, including courier delays, severe weather, public holidays and remote delivery locations.
Customers are responsible for providing an accurate delivery address.
Returns & Refunds
Returns, refunds, faulty products and change-of-mind requests are handled in accordance with our Returns & Refunds Policy and applicable Australian consumer law.
Because many UREKU products are personal hygiene products, opened or used products may not be eligible for change-of-mind returns.
Nothing in these Terms excludes rights that cannot lawfully be excluded under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees and other rights that may apply under the Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Where permitted by law, UREKU’s liability will be limited to the extent permitted under applicable legislation.
Product Suitability
Continence products can vary in fit, absorbency and suitability between individuals.
Customers should consider factors including size, mobility, level of continence, absorbency requirements and personal comfort when selecting a product.
Where appropriate, we recommend starting with an appropriate pack size or seeking professional guidance before purchasing large quantities.
Accounts
If you create a UREKU customer account, you are responsible for maintaining the confidentiality of your login details.
You should contact us if you believe your account has been accessed without authorisation.
You are responsible for ensuring information associated with your account remains accurate and current.
Promotions & Discount Codes
Promotional offers and discount codes may be subject to additional conditions.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other promotions.
UREKU may withdraw or modify a promotion where reasonably necessary.
Wholesale & Business Customers
Pharmacies, healthcare providers, aged-care facilities, distributors and other business customers may be subject to separate wholesale pricing, freight arrangements, minimum order quantities, payment terms or trading conditions.
Where separate written commercial terms have been agreed, those terms may apply in addition to or instead of relevant sections of these Terms.
Intellectual Property
Content appearing on the UREKU website, including the UREKU name, logos, branding, product designs, photographs, graphics, written material and other content, is owned by or licensed to UREKU unless otherwise stated.
You may not reproduce, distribute, modify or commercially use UREKU intellectual property without permission, except where permitted by law.
Third-Party Services
Our website may contain links to or integrate services operated by third parties, including payment providers, delivery companies and social-media platforms.
UREKU is not responsible for the operation, content or privacy practices of independent third-party services.
Privacy
Your use of the UREKU website is also subject to our Privacy Policy.
We handle personal information in accordance with that policy and applicable legal requirements.
Website Availability
We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or modify parts of the website for maintenance, security, upgrades or other operational reasons.
Limitation of Liability
To the maximum extent permitted by law, UREKU will not be responsible for indirect or consequential loss arising from use of the website or products where liability may lawfully be excluded.
This limitation does not apply where liability cannot legally be excluded, including applicable rights under the Australian Consumer Law.
Changes to These Terms
UREKU may update these Terms & Conditions from time to time.
The current version will be published on our website together with the date of the most recent update.
Your continued use of the website after changes are published will be subject to the updated Terms.
Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts and tribunals of New South Wales and Australia, subject to any rights available under applicable consumer legislation.
Contact UREKU
For questions regarding these Terms & Conditions, please contact:
UREKU
Email: support@ureku.com.au