Shipping & Delivery
At UREKU, we want receiving your continence-care products to be simple, discreet and reliable.
Australia-Wide Delivery
UREKU delivers across Australia, including metropolitan, regional and selected remote areas.
Shipping options, costs and estimated delivery times will be displayed at checkout based on your delivery address and order size.
Order Processing
Orders are generally processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods, product launches or periods of unusually high demand, processing times may be slightly longer.
Estimated Delivery Times
As a general guide:
- Metropolitan areas: approximately 2–5 business days
- Regional areas: approximately 3–7 business days
- Remote locations: approximately 5–10 business days
Delivery estimates are provided as a guide only and may vary depending on the carrier, destination and circumstances outside UREKU’s control.
Discreet Packaging
We understand that continence-care products are personal.
Where practical, UREKU orders are shipped in plain, discreet outer packaging without unnecessary product information displayed externally.
Order Tracking
Once your order has been dispatched, tracking information will be provided by email where tracking is available.
Please allow some time for the carrier’s tracking system to update after your order has been collected.
Large & Wholesale Orders
Pharmacies, healthcare providers, aged-care facilities and other wholesale customers may have different freight arrangements depending on order quantity, carton volume and delivery location.
For wholesale delivery enquiries, please contact us before placing a large order.
Delivery Issues
If your order appears to be delayed, damaged in transit or has not arrived within a reasonable period, please contact UREKU and we will assist you with the delivery enquiry.
Please include your order number and delivery details so we can investigate the matter as quickly as possible.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to redirect it.
Contact UREKU
For shipping or delivery enquiries, please contact:
UREKU
Email: support@ureku.com.au