Privacy Policy
Last updated: 19 September 2026
UREKU respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how UREKU collects, uses, stores and discloses personal information when you visit our website, purchase our products, contact us or otherwise interact with us.
Information We May Collect
Depending on how you interact with UREKU, we may collect information including:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and purchase history
- Products you view or purchase
- Payment and transaction information
- Communications you send to us
- Customer-service enquiries
- Wholesale or business information
- Website usage information
- Device, browser and IP-address information
- Cookies and similar technologies
When you purchase continence-care products from us, your order history may indicate information relating to your personal care needs. We recognise the sensitive nature of these purchases and handle customer information with appropriate care.
How We Collect Information
We may collect personal information when you:
- Create an account
- Place an order
- Subscribe to emails or product updates
- Contact UREKU
- Submit a form through our website
- Participate in a promotion or survey
- Apply for a wholesale account
- Browse or interact with our website
Some information may also be collected automatically through cookies, analytics tools and ecommerce technologies.
Why We Collect Personal Information
UREKU may use personal information to:
- Process and fulfil orders
- Arrange payment and delivery
- Provide customer support
- Communicate regarding orders or enquiries
- Manage returns, refunds and product concerns
- Maintain customer accounts
- Improve our products and services
- Improve our website and customer experience
- Detect or prevent fraud and misuse
- Maintain business and financial records
- Comply with legal and regulatory obligations
- Send marketing communications where permitted
We aim to collect only information reasonably necessary for our business activities.
Payment Information
Payments made through the UREKU website may be processed by third-party payment providers.
UREKU does not necessarily receive or store your complete credit-card or payment-card details. Payment information may instead be handled securely by our ecommerce platform or payment provider.
Shopify and Service Providers
Our online store is operated using Shopify.
We may also use other service providers to help us operate our business, including providers involved in:
- Website hosting
- Payment processing
- Order fulfilment
- Shipping and logistics
- Email communications
- Customer support
- Analytics
- Accounting
- Marketing
- Fraud prevention
- Information technology and data storage
These providers may receive personal information where reasonably necessary to perform services for UREKU.
Disclosure of Personal Information
We may disclose personal information to organisations such as:
- Payment processors
- Delivery and courier companies
- Warehousing and fulfilment providers
- Ecommerce and technology providers
- Professional advisers
- Accountants and auditors
- Marketing and communications providers
- Government, regulatory or law-enforcement authorities where required or authorised by law
We do not sell customer personal information simply for another organisation to independently market its products or services to you.
Overseas Processing and Storage
Some of the technology and service providers used by UREKU may store, process or access information outside Australia.
The countries involved may vary depending on the providers and technology services we use.
Where Australian privacy laws apply to UREKU, we will take reasonable steps regarding overseas disclosures in accordance with those requirements.
The Australian Privacy Principles contain specific requirements concerning disclosure of personal information to overseas recipients.
Cookies and Website Technologies
UREKU may use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Maintain shopping-cart functionality
- Understand website usage
- Analyse website performance
- Improve our services
- Measure advertising effectiveness
- Provide relevant marketing
You may be able to control or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
Marketing Communications
If you choose to receive marketing communications from UREKU, we may contact you about products, offers, launches, educational information or other UREKU news.
You may unsubscribe at any time using the unsubscribe option provided in our marketing communications or by contacting us.
Australian privacy rules place restrictions on the use of personal information for direct marketing, and Australian commercial electronic-message rules require businesses to provide a functioning unsubscribe method.
Security of Personal Information
UREKU takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
Australian privacy requirements also require covered organisations to take reasonable steps to protect personal information they hold.
Retention of Information
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Maintain business records
- Resolve disputes
- Meet taxation, accounting and regulatory requirements
- Protect our legitimate business interests
Information that is no longer required may be securely deleted, destroyed or de-identified where appropriate.
Accessing or Correcting Your Information
You may contact UREKU if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
Access and correction rights form part of the Australian Privacy Principles where those principles apply.
Privacy Complaints
If you believe your personal information has not been handled appropriately, please contact UREKU.
We will review your concern and aim to respond within a reasonable period.
If your concern relates to rights available under Australian privacy law and you remain dissatisfied after contacting us, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Links to Other Websites
Our website may contain links to websites operated by third parties.
UREKU is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
UREKU may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The latest version will be published on our website with the date it was last updated.
Contact UREKU
For questions, requests or concerns relating to privacy, please contact:
UREKU
Email: support@ureku.com.au