UREKU is preparing its first continence-care products for launch in Australia. The information below explains how customers may purchase them once available. Product availability and funded-order invoicing will be confirmed at launch.
NDIS purchases
NDIS funding may cover continence products such as pads, pull-up pants, briefs and bed protection when they meet a participant's disability-related needs and are an NDIS support under their plan. The participant or plan manager should check the available budget and current rules before ordering.
Self-managed funding
A self-managed participant may choose a registered or unregistered supplier. Once UREKU products are available, customers can pay for an order and retain the itemised invoice or receipt for their records and payment request.
Plan-managed funding
A participant using a registered plan manager may choose a registered or unregistered supplier for eligible continence supports. When this ordering option opens, contact support@ureku.com.au with the products required and your plan manager's invoicing details. UREKU will confirm the price and invoice process before an order is placed. We will request only the participant details needed to prepare the invoice and arrange delivery.
NDIA-managed funding
NDIA-managed supports must be supplied through an NDIS registered provider. UREKU is not currently an NDIS registered provider and cannot directly claim NDIA-managed funding. We will update this page if that changes or if a registered supplier offers UREKU products.
UREKU does not determine whether an individual purchase is funded by the NDIS. We will identify applicable support item numbers and invoicing arrangements for our final products before accepting funded orders. Check what the NDIS can fund.
Continence Aids Payment Scheme
CAPS is a payment to eligible people to help buy continence products. The 2026–27 payment rate is up to $739.40 per person. Eligible recipients can buy products from any seller they choose, including pharmacies and online stores. UREKU does not need to be an approved CAPS supplier: once our products launch, customers can purchase them using their CAPS funds through ordinary payment methods.
The person receiving CAPS applies through Services Australia; UREKU does not assess eligibility or make the application. Eligibility includes permanent and severe incontinence and other program conditions. A person whose NDIS funding package includes continence support cannot also receive CAPS for that support. Read the CAPS eligibility and application information.
Invoices and product advice
UREKU will provide order documentation for customers and plan managers when funded ordering begins. Final product pages will show pack counts, sizes, prices and guidance to help you choose. A continence nurse, pharmacist or doctor can advise on individual product needs.
For questions about future NDIS or CAPS purchases, email support@ureku.com.au. Funding rules and payment rates can change; check the linked scheme information before relying on funding for an order.