Frequently Asked Questions
What products will UREKU offer?
UREKU is developing premium continence-care products designed around comfort, protection, dignity and confidence. Our range is planned to include adult pull-up pants, briefs, pads, underpads and related care products.
How do I choose the right product or size?
Sizing and product selection will vary depending on the product type, level of absorbency required, body measurements and personal preferences. Detailed sizing and product guidance will be provided on individual product pages.
Are UREKU products suitable for everyday use?
Our products are being developed with everyday comfort, discretion, absorbency and leakage protection in mind. Always refer to the specific product information before use.
Do you offer different levels of absorbency?
Yes. Different UREKU products will be designed for different continence needs and levels of absorbency. Product pages will clearly identify the intended use and absorbency level.
Where does UREKU deliver?
We currently intend to deliver within Australia. Available delivery locations, costs and estimated delivery times will be shown at checkout and in our Shipping & Delivery Policy.
Can continence products be returned?
For hygiene and safety reasons, opened or used personal-care products generally cannot be returned for change of mind. Your rights under the Australian Consumer Law are not affected. Please see our Returns & Refunds Policy for full details.
Can I purchase UREKU products using NDIS or CAPS funding?
Once our products launch, eligible CAPS recipients can buy them using ordinary payment methods. NDIS participants with self-managed or plan-managed continence funding may be able to purchase eligible products; plan-managed orders will require suitable invoicing. UREKU is not currently an NDIS registered provider, so it cannot directly claim NDIA-managed funding. See our NDIS & CAPS Funding page for details.
How can I contact UREKU?
For product or customer-service enquiries, please contact us through our Contact Us page or email support@ureku.com.au.